In this step of your IT Transformation Journey
Your infrastructure is configured to enable you to apply IT service management (ITSM) to your virtualized data center. Once you apply cloud computing concepts, such as self service, consumption-based metering and chargeback, to this type of automated environment, you can build a service catalog and apply ITIL best practices. ITIL/ITSM requirements include incident, problem and change management; dynamically updating a configuration management database (CMDB); and aligning your technology with business priorities and policies.
What does that mean for your business? It means leaner, more effective IT that can be more easily aligned with your business goals. By automating important processes and creating templates for routine procedure, you can ensure best-in-class IT performance while keeping staffing and other overhead costs low.
How can we help you?
Logicalis provides you with an ITSM implementation process that ensures success. Our proven implementation templates streamline ITSM rollouts, while our best-practice Requirement Analysis helps you avoid pitfalls. We also tailor process definitions to help you get the specific process support you need. Not only do we help our customers define and implement best practices for ITSM, but we live ITIL and SSAE every day in our own operations centers.
Our automation and orchestration solution can help you develop a software-defined data center that increases speed to deployment and ensures the availability of your key compute, storage and network resources, while also enabling consumption-based metering and chargeback.
In addition, we offer these value-added services that can be added to your ITSM processes:
- ITSM Workshops
Our ITSM workshops help you assess your readiness for the cloud. We’ll produce a high-level review of your IT environment as it relates to the cloud, identify areas to focus on improving, pinpoint areas of opportunity where cloud can help the most and outline the next actionable steps in your journey.
- ITSM Implementation
Our expert team can help you develop a comprehensive ITSM strategy that aligns your business and IT needs—and, more importantly, we can help you implement this strategy effectively and create a roadmap for the future.
We provide a dependable, effective service desk solution that takes the challenge of team management off your shoulders. Our veteran IT team brings the experience and knowledge necessary to meet your desktop service needs, including 24 x 7 x 365 help desk availability. Based in the United States, this group of people is dedicated to delivering the highest levels of professionalism, accuracy and effectiveness—every day.
Remote Infrastructure Management Support
Logicalis’ Remote Management Services allow your employees to access, store and monitor crucial business data securely from anywhere, at any time. This includes support for backups, databases, your network, servers and operating systems, security, storage, unified communications and virtual users.
In addition to monitoring and management, Logicalis’ professional services allow customers to engage our industry-leading engineers in specific projects to address any technological challenges. These projects are available in either remote (often helpful for emergency or less complex situations) or scheduled on-site delivery.